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ThingzFirewall FAQs and Troubleshooting

Under devices, Thingz firewall provides following connected device information. It gives an
overview of the device and quick control panel to monitor and control the following attributes of devices.
● Device Name
● Device MAC Address
● Device IP
● Device Type
● Device Communication History
● Device Internet Blocking
○ Add Internet blocking rule
○ Enter date, start duration, end duration, day/days
○ Finally, click the save button.
○ You can also add multiple rules and enable/disable multiple rules by your own
choice.

● Device Controls: Device controls are enabled or disabled on just specified devices. You
may be enabled or disabled on your desired device present in the list of devices.
Following are the device controls which can be set on certain devices.
○ Ad Block – you can block unwanted Ads on a specific device
○ Safe Search – Blocks inappropriate or suggestive phrases in the search bar,
offensive content will be filtered out from search results of a device.
○ Adult – Block adult content while browsing from a device

In WiFi mode your devices will be connected to the Thingz Firewall directly. The ThingzFirewall box will act as a WiFi router. To set WiFi mode you have to follow the following steps.

1. Enable DHCP from router panel
2. Go to the ThingzFirewall application’s settings, you will see firewall mode tap it. It will
navigate you to firewall modes. You just need to switch from DHCP to WiFi mode.
3. Reconnect all the devices again.
4. To verify the IP would be in the 192.168.10.0/24 range.

In case you connect to the Internet using a dynamic IP or your Internet Service Provider supports
DHCP. You need to apply the following steps.
1. Go to the ThingzFIrewall application’s settings, you will see firewall mode tap it. It will
navigate you to firewall modes. You just need to switch from WiFi mode to DHCP mode.
2. On the Firewall hardware, there are three LEDs. The LED may have one of the following
representations.
● Power Supply Red Light: ThingzFirewall is connected to the power supply
correctly.
● DHCP Mode Yellow Light: ThingzFirewall is working under DHCP mode.
● WiFi Mode Blue Light: ThingzFirewall is working under WiFi mode.
3. When you see the second LED (DHCP Mode Yellow Light) “on” then you have to
disable DHCP from the router panel and click save.
4. Reconnect all the devices again.
5. To verify, the IP would be in the 192.168.10.0/24 range.

The Ad Block feature supported by ThingzFirewall will block ads for both website pages and mobile applications. It blocks ads and commercial spams that annoy you online. With ad blocking, web pages load fast with less distractions.
● To turn on this feature, just tap on the Ad Block button on the main page, then swipe the
Ad Block button to turn it on.

ThingzFirewall Adult feature allows you to block access to adult websites and makes you able to block inappropriate content on your children’s devices, and shield your kids from adult stuff.
● To turn on this feature, just tap on the Adult button on the main page then swipe the
Adult button to turn it on.

SafeSearch is a feature offered by ThingzFirewall that blocks offensive content from search engines and makes internet search playgrounds safer for everyone. It filters out any inappropriate content such as adult content from our search results.
● To turn on this feature, just tap on the Safe Search button on the main page, then swipe
the Safe Search button to turn it on

ThingzFirewall helps to analyze a specific device behavior for a set period of time. With the help of behavioral analysis of the device, the user will be able to see if the device shows any anomalous, unpredicted or unusual behavior within a set period of time. If the device shows any out of the bound behavior as compared to the normal device profile, then the Device Profile feature of ThingzFirewall generates an alert.
Following are the steps to set the device profile of a specific device.
1. Click the Device Profile button on the dashboard under Network Security bar. The green
dot against the device name shows that this specified device profile is being set and being
monitored.
2. Device Profiling is showing the devices which are present in the home network. To set
the Device Profile of the device, click that specific device name on the application screen.
3. To set the device profile, click the red add button on the bottom right corner.
4. Add Profile option will appear where you can set the start date and end date of the device
profiling.
5. You can set the Start Date, Start Time, End Date and End Time of the device profile. It
might be possible that the device was not active in the mentioned duration. In that case
you can verify the traffic duration of that specific device from the devices module under
“Communication History”.
6. Click the “Done” button and the device profile will be created.

ThingzFirewall provides Artificial Intelligence (AI) based threat detection. Following facilities
are provided by AI Detection.
● Notifications include the decisions that are pending from the user.
● Blocked includes communication that is blocked by the user.

● False alarm includes communication that is allowed by the user.
To turn on this feature, just tap on the AI Detection button on the main page, then swipe the AI
Threat Detection button to turn it on

ThingzFirewall allows users to set security policies for a specific device present in the home by restricting it from connecting specific domains, IP addresses and remote ports. This feature is very effective in controlling the Internet usage behavior of children or any other specific device. For each device, specific security policies can be defined which will not alter the security policies associated with other devices.
Following are the steps to set security policies.
1. Click the security policies button under the network security bar. Then, click the red
button present on the bottom right corner of the application screen for adding security
policy for a specific device. It will give the options of: Block Target, and Apply To.
2. Select “Block Target”. Here users need to specify domains, IP addresses and remote ports
which the user needs to block for a specific target device.
○ Domain: Specify source of malicious / unwanted domain that you want to block.
○ IP Address: Specify source of malicious/ unwanted communications IP address
that you want to block.
○ Port: Specify source of unwanted port name that you want to block.
3. After setting the block targets, the user can select the specific device on which the user
wants to implement these block targets. It will give you the list of network devices.
4. Select the required device and press the “save” button to add the security policy.

Open ports are ports which are open for the world to communicate with your home devices. One should have as few as possible because of security considerations. ThingzFirewall allows us to control the opening of these ports. You can view the list of open ports for a specific device and can block the unwanted ports using the “security policies” feature of ThingzFirewall.
● Internal Ports: Internal ports are known for communication with internal home LAN
requests to resources, listening to Web browsing, file browsing and outbound mail
requests within the home network.
● External Ports: External ports are known for communication between home network
devices and devices outside the home network.
Following are the steps to view external and internal ports for device communication.

1. Click the open ports button under the network security bar.
2. The Open Ports application window will give you a list of devices present in the network
for which you can view external and internal open ports.
3. It also gives the information of Date and Time of open ports scanned for a particular
device IP address.

A Virtual Private Network, or VPN, is an encrypted connection over the Internet from a device to a network. The encrypted connection helps ensure that sensitive data is safely transmitted. It prevents unauthorized people from eavesdropping on the traffic and allows the user to conduct work remotely. Thingz Firewall provides a VPN facility.
To configure VPN, follow the following steps:
1. First, you need to do port forwarding.
a. Log in to the router as admin. You need to know the router's IP address,
username, and password.
b. Locate the port forwarding options.
c. Type the port number or port range that you want to forward. If you're forwarding
one port, type the same number under both the Internal and External boxes.
d. Choose a protocol, either TCP or UDP. Choose both, if needed.
e. Type your ThingzEye firewall IP address.
f. Enable the port forwarding rule with an Enable or On option.
g. Finally, click the save button.
2. Now, go back to your ThingzFirewall application and click VPN under the Network
Security.
3. Click the VPN Setup button for enabling VPN.
4. For VPN Client: For Android, we use OpenVPN client, which is open source and free.
5. For installing OpenVPN, “Install OpenVPN Android App” option is given. Click it to
install it.
6. VPN Client Setup: ThingzFirewall has provided a VPN profile to be used in OpenVPN
applications. Users can download it by clicking the “Download VPN Profile” button.

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